Glofinex.com

Financial Complaints

ResolvedRef: PUB-DEMOWD2026Filed by: @demo_user

Withdrawal pending over three weeks — inconsistent support and compliance delays

Sample Broker Profile | Glofinex.com Demo Page
OpenedApr 10, 2026
Updated1 days ago
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Resolution Timeline

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demo_userUser
Categoryaccount_balance_wallet Withdrawals

Complaint Description

I am writing this after weeks of being ignored and misled by Sample Broker. What started as a normal trading experience quickly turned into what I now strongly believe is a coordinated effort to delay and potentially block my withdrawal. I deposited a significant amount after testing the platform, and everything worked fine — until the moment I became profitable and requested my funds.

My withdrawal has now been pending for over three weeks. Every time I contact support, I receive vague and inconsistent answers. One agent tells me everything is approved, another says it’s under “compliance review,” and another asks me to resubmit documents I have already sent multiple times. This is not normal behavior for a legitimate broker.

At this point, I feel like I am being intentionally stalled. If this is not resolved immediately, I will consider this a case of fund withholding and will escalate it publicly and legally.

Attached Evidence

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Sample Broker Official Brand official
Dear demo_user,

We understand your frustration and would like to reassure you that your funds are secure. Your withdrawal request is currently under an extended compliance review due to internal risk flags triggered on your account.

These procedures are in place to ensure adherence to regulatory obligations, including anti-money laundering policies. We kindly ask for your patience while our team completes the necessary checks.
demo_userUser
This is exactly what I mean — “internal risk flags” with zero explanation. What flags? Based on what? I have done nothing except trade and request my own money back.

You keep hiding behind generic compliance excuses without providing a single concrete detail. I have sent my ID, proof of address, bank statements — everything. If there is still an issue, explain it clearly instead of copy-pasting the same message.
Sample Financial Authority Regulator official
We acknowledge the concerns raised by demo_user. While we do not intervene directly in individual disputes via this platform, we strongly encourage the broker to provide clear and specific communication regarding any compliance-related delays.

The user is advised to file a formal complaint through our official channels if the matter remains unresolved, including all supporting documentation.
Sample Broker Official Brand official
Dear demo_user,

Following further internal review, we can confirm that your account requires additional verification related to transaction patterns. This is part of our standard security procedures.

Our compliance department will contact you directly with further instructions. We appreciate your cooperation.
demo_userUser
“Transaction patterns”? This is getting ridiculous. I am a retail trader, not running some kind of operation. You are clearly trying to complicate a simple withdrawal request.

Every time I push, a new “requirement” appears out of nowhere. This looks like a deliberate tactic to delay payments. I want a final answer: what EXACTLY is missing, and when will my withdrawal be processed?
Stefano Treviso Moderator
We remind all participants to keep communication factual and constructive. The broker is encouraged to provide precise details regarding the requested verification steps, including a clear timeline for resolution.

Transparency in communication is essential for resolving disputes effectively.
Sample Broker Official Brand official
Dear demo_user,

We understand your concerns and apologize for any inconvenience caused. Please note that your withdrawal request has not been rejected and remains under review.

Due to the complexity of the case, additional time is required. We assure you that once the review is completed, your request will be processed accordingly.
demo_userUser
This is the same answer again — no timeline, no explanation, no accountability. “Additional time” could mean anything.

At this stage, I consider this behavior unacceptable. I will begin documenting this case publicly and submit formal complaints to relevant authorities. If my funds are not released promptly, I will pursue all available legal options.
Sample Financial Authority Regulator official
We note the escalation in this matter. The broker is reminded of its obligation to handle client withdrawals without unnecessary delay and to maintain clear communication.

We encourage both parties to continue documenting all interactions. A formal complaint submission may allow for further review under applicable regulations.
Sample Broker Official Brand official
Dear demo_user,

We have escalated your case internally to ensure it receives priority attention. Our team is currently reviewing the final steps required to complete your withdrawal.

We will provide an update as soon as possible.
demo_userUser
I’ve heard “priority” and “final steps” for two weeks now. Until I actually see my funds, these statements mean nothing.

This will be my last message here before I escalate fully. I expect a concrete resolution, not another generic reply.
Stefano Treviso Moderator
This case remains open and visible. We encourage the broker to provide a definitive update, including any outstanding requirements and an expected resolution timeframe.

The platform will continue to monitor the situation as part of its transparency policy.
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